I am purchasing a gift, can you exclude price information?
Yes, the price and billing information are not included in packages.
Can I make a change to my order?
Please contact us within 24 hours of placing your order and we will do our best to accommodate your request. We take pride in shipping items as soon as possible but we do accept exchanges.
Do you make custom jewellery?
Yes, we make custom jewellery. Please complete the Contact Us form with full details and we will contact you usually within the same working day.
Do you ship internationally?
Yes. We offer free standard (first class) shipping for UK orders. The charge for all other orders will vary by shipping country. You can see the cost and delivery timeframe for those at checkout.
Most of our international orders arrive within 2-3 weeks, but depending on the country, they may take up to 4-5 weeks to arrive.
I have a question about my order, who do I contact?
Email us and we will get back to you as quickly as possible, usually within the same working day.
I've placed my order, when should I expect to receive it?
All orders are shipped within 3-5 business days for delivery. International orders may take 14-21 business days to arrive.
Do you accept returns or exchanges?
We accept returns where an item is found to be faulty. Please email us in order to arrange a return or exchange. Returns and exchanges are accepted within 14 days of purchase. Return shipping costs are the responsibility of the customer. You will receive a full refund on your returned item once it is received.
We do not accept returns on customised items unless an item arrives damaged.
Please allow up to one week for us to process your return after it arrives.
We are happy to exchange items, except earrings, within 14 days. Please email us and we will usually respond within the same working day.
No card information is ever saved at Design Eye Gallery and it remains the private property of the card holder at all times before, during, and after the product purchase.
We take active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is encrypted to protect your private data. Design Eye Gallery does NOT keep credit card information on record.
What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard, American Express, and PayPal.